Carl Bildt, Foreign Minister of Sweden, former Prime Minister of Sweden and Chairman of Teleopti 1998 – 2006
Carl Bildt is a Swedish politician and diplomat. Formerly Prime Minister of Sweden from 1991 to 1994 and leader of the liberal conservative Moderate Party from 1986 to 1999, Bildt has served as Swedish Minister for Foreign Affairs since 6 October 2006. He has also been noted internationally as a mediator in the Balkan conflict, serving as the European Union's Special Envoy to the Former Yugoslavia from June 1995, co-chairman of the Dayton Peace Conference in November 1995 and as High Representative for Bosnia and Herzegovina from December 1995 to June 1997 immediately after the Bosnian War. From 1999 to 2001, he served as the United Nations Secretary-General's Special Envoy for the Balkans.
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Lisa Ekström, Founding Partner, Kamoja, Sweden
Lisa Ekström has over 20 years of experience in sales management and customer relations. She also has documented experience from highly successful change management projects. In 2007 she won “Framgångsstipendiet” – a price awarded to someone that has shown documented and extraordinary leadership results in Sweden. Lisa did so when turning SAS Customer Relations into a core asset for improving the way the company went about its business.
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Ulrica Engbrink, Nordic WFM Director, Teleperformance, Sweden
Ulrica Engbrink has a vast amount of experience managing contact centres in highly competitive markets, such as UPC (Cable TV and Broadband), Transcom (Outsourcer), SkandiaBanken and GE Capital Bank (Banks). In November 2006, Ulrica was recruited to Teleopti as Senior Business Consultant. Since Sept 2009 Ulrica is working as Nordic WFM Director at Teleperformance.
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Roman Frantov, Head of Call Centers and Integration, Croc, Russia
Roman is the Head of Call Centers and Integration Department at Croc Inc., Russia. He has worked in Call Centers industry for over 7 years and has a vast expertise in various CC solutions. Together with his team he implemented three major WFM projects in Russia – for VimpelCom(3000+ agents), Tele2(450 agents) and M.Video (100+ agents).
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Lars-Johan Jarnheimer, Board Member of Teleopti
CEO of Tele2 AB 1999-2008, today active in several Boards like Ingka Holding BV, the mother company of IKEA, The state owned Pharmacy retailer Apoteket AB, The Wine, Coffee and Food company Arvid Nordquist AB, Chairman of the Swedish Children Rights Organisation BRIS.
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Jakob Lind, CEO at Futurniture, Sweden
Jakob Lind is CEO and one of the founders of Futurniture, a communication agency in Stockholm with 40 staff. Futurniture was started in 1994 and is active with projects in many media channels, from web portal design to film or event marketing. But the major focus lies in creative strategy and knowledge about coordination of complex communication projects. Together with PR agency Springtime, architect office Tengbom and Eastewei PR in China, Futurniture won the tender for the Swedish exhibition at the world expo in Shanghai 2010. Jakob Lind holds a masters degree in political science and economics. He started his career in the government offices, with international negociations as his a main responsibility.
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Gordon Loader, Senior Manager, Avaya Aura Solutions, EMEA
Gordon has worked in the IT and Communications industry for over 15 years, and is currently developing business opportunities for Avaya’s next generation SIP communications platforms across Europe, Middle East and Africa (EMEA). He has worked at Avaya for 10 years, and has held positions in marketing, business development and technical operations. In addition to Avaya, Gordon has experience working for a number of other IT and communications companies such as Aspect Telecommunications, Racal, Rockwell and Novell.
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Wilhelm Lundborg, Product Manager, Skype for Business, Sweden
As a Product Manager for the Skype Business Team, Wilhelm works with Skype's business users to unlock the incredible potential and possibilities that unified communications (UC) brings to the workplace: free, richer conversations that change the way people communicate.
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Goran Martic, Sales Manager, Avaya Adriatics Region, Croatia
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Thomas Sareyko, Vice President Sales, Q-Matic, Sweden
Thomas Sareyko, M. Sc in Mechanical Engineering, Vice President Sales at Q-Matic AB. He has extensive experience from international business at leading Swedish industrial companies, both in establishing partner channels but also in B2B relations with end users.
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Peter Hensdal, Country Manager, Excitor
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Phil Speight, Business Partner Manager, NHS Direct, UK
Phil has worked within the Contact centre industry for the last 13 years, This includes various industries such as Financial, Telecommunications, Travel, Home Shopping, and his current position, Business Partner Manager at NHS Direct (Government). Over the years he has become very experienced in a wide range of Workforce Planning Tools, and has had the opportunity to implement or ensure the organization gets the most from any of the systems they use.
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Steve Strid, Copywriter, Brand Consultant, Journalist and Author
Author of The Viking Manifesto, Steve is an American/Swedish brand consultant that has been behind the scenes in building brands such as Absolut, Magic, Light My Fire, Libresse and Baby Björn. He has worked with multinational corporations and advertising agencies on everything from individual global campaigns to complete strategy and branding programs. He has also written a play and numerous articles for publications such as the Sunday Times, the Guardian, the Los Angeles Times, Innova and Reflexions.
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Peter Söderholm, Telecom Department, Swedish Tax Agency
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Irina Tsvigun, Distributed CC development manager, VimpelCom, Russia
Irina started 10 years ago at VimpelCom and has made a career within the company. She started as an agent and moved on to the Monitoring & Quality control department where she later on became a Monitoring group leader. Since a couple of years back she works as a DCC development manager in Central Monitoring. Her current responsibilities are centralized scheduling for inbound and outbound for 11 sites (more than 3000 agents), unification of scheduling processes in all sites and new sites integration.
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Richard Woollaston, General Manager UK, Ireland & Nordic, Altitude
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Peter Mattsson, Manager Telephony service,
Region Västra Götaland, Public Health Care
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