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| Please click on the titles to view the power point presentations. |
General
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Results & Actions, Customer Survey
Anders Kalmerström, Marketing Director, Teleopti |
Skype - enabling the world's conversations
Wilhelm Lundborg, Product Manager, Skype for Business, Sweden |
Next Generation Contact Centre – Implementing Ideas that Create New Value
Asko Hotakainen, Avaya |
Introducing a true innovation – Real time costs management on your mobile telephony
Learn how real-time cost & traffic analysis will ensure cost reductions and prevent accidental overspend
Anders Kalmerström, Marketing Director, Teleopti & Peter Hensdal, Country Manager, Excitor |
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Teleopti CCC and Partners
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Teleopti Implementation in Distributed CC Environment
Irina Tsvigun, Distributed CC Development Manager, VimpelCom, Russia |
Teleopti Pro - Enabling Savings & Increased Control of Telecom and IT Services
Anders Kalmerström, Marketing Director, Teleopti |
From red to green – increase customer satisfaction & reduce costs
Ulrica Engbrink, Nordic WFM Director, Teleperformance, Sweden |
Teleopti CCC enables Workforce Optimisation - How openness allows an integrated best-of-breed approach
Enri Bimbashi, Product Manager Teleopti CCC, Teleopti |
Customer Flow Management (CFM) – How to manage customers and resources efficiently
Thomas Sareyko, Vice President Sales at Q-Matic |
Outbound, Multimedia, Desktop and Customer Service
Richard Woollaston, General Manager, Altitude Software |
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Teleopti Pro
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Customer case - Swedish Tax Agency
Peter Söderholm, Telecom Department, Skatteverket |
Customer case - Region Västra Götaland, Public Health Care
Peter Mattsson, Manager Telephony service, VGR |
Improve
Anders Kalmerström, Marketing Director, Teleopti |
On-line Display
Real time availability for operators presented in a useful way
Johan Flink, Product Manager Teleopti Pro, Teleopti |
Training Seminar, Tips & Trix
Birgitta Lilkaer, Consultant/Trainer, Teleopti |
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